We have a very flexible return policy.
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the return page or website within 15 days for the delivery date.
- For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewelry, watches, duffel bags, shoe-care.
- For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice.
- Other return policies are as under
- Products must be returned within 15 days of receiving your order.
- Products must be unworn and unwashed with all tags still attached.
- Women’s swimwear can only be returned if the hygiene seal is still intact.
- Underwear cannot be returned for hygiene reasons.
- Masks cannot be returned or refunded once packaging has been opened due to health protection reasons.
- Socks can be returned if they are sealed in their original packaging.
- We only offer refunds onto the original payment method used to make the order.
- Exchanges are not part of our returns policy.
- For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
- Orders placed separately cannot be returned as one. Combining orders will slow down the refund process!
- Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
- Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products only
In case any issue please contact us